RAL – Alternative Dispute Resolution

In compliance with Law nº 144/2015, we inform the esteemed consumers that we have signed the Consumer Arbitration Convention in the form of full membership and that in case of dispute, we have alternative means of resolving disputes, namely the CIAB – Centro de Informação, Mediação et Consumer Arbitration (Consumer Arbitration Court) with addresses at:

CNIACC – National Center for Information and Arbitration of Consumer Disputes 
Faculty of Law, Universidade Nova de Lisboa – Campolide Campus

CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve
Building Ninho de Empresas – Estrada da Penha
8005-131 Faro

Center for Arbitration of Consumer Disputes of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra

Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2º
1100-207 Lisbon

Contracts concluded in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal

Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto

Consumer Dispute Arbitration Center of Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)
4900 – 394 Viana do Castelo

  • RLL – Online Dispute Resolution

    In compliance with the law of the European Commission, through Regulation (EU) no. 524/2013 of the european parliament and of the council, of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders, concerning contracts of sale or services online, we provide access to the European Commission via the following link: